DPP MOTION - STOCK FOOTAGE FROM THE EMERGING WORLD
+971 4454 9704

FAQ

General
What is DPP Motion?
How does DPP Motion work?
How can I use DPP Motion videos?
How does DPP Motion guarantee the legal safety of its files?

Website Navigation
What are the recommended system requirements for viewing the DPP Motion site?
What browsers are compatible with this website?
Does my browser need to be able to accept cookies?
How do I search for video?
What is a clip bin and how can I use it?
Can I share my clip bin with someone else?
What can I do from My Account?
I'm having trouble logging in, what should I do?
I've forgotten my password, what should I do?
How can I change my personal details?

About our Footage
Do the clips I download have a watermark on them?
What are the limits on preview file downloads?
What file formats are available?
Which version is the original?
What sizes do your clips come in?
If I need a clip extended, can you help?

Purchases and payments
How do I find out the price of a clip?
Which currency do you charge in?
How do I review my order before purchase, the clips have disappeared from my cart?
How do I purchase a clip?
Do you offer any discounts?
How do you price your clip extensions?
What is your refund policy?
How do I print a receipt of my purchase?
How do you protect my credit card information?

Downloading
How will I receive the footage once I order and purchase online?
In which format and codec are my clips delivered?
How long will it take to download my purchase?
How long are the clips available for download?
Can I download the same clip more than once?
My purchased clip won't open, what should I do?
Do you also deliver footage ordered on hard drives/via ftp?
How long will it take to deliver the footage I ordered, if not done online?

Contact information
I can't find the answer to my question, how do I get in touch?
How to contact DPP Motion?

For questions on licensing, rights or clearance, please see our Licensing Guide.
For contributor FAQs, see Become A Contributor.

General:

What is DPP Motion?
DPP Motion is a stock video library specialising in footage from emerging markets of Africa, Asia and the Middle East. Our offices are based in Dubai, United Arab Emirates.

How does DPP Motion work?
DPP Motion offers you a fully e-commerce enabled search facility for locating the right stock video clips to fit within your media projects. To browse our clips, use the search bar or the categories/location section on the homepage, select your clip(s), add them either to a clip bin (that you can share) or your shopping cart, and then safely purchase and download your clip(s) online, direct to your computer. Note you must log in to use the clip bin or purchase clips. Logging in is not required log for downloading free preview files or to send chosen clips to the shopping cart.

How can I use DPP Motion videos?
You can use the purchased video clips according to the usage and licensing terms specified by you during the selection process i.e. corporate usage, all media, worldwide, 2 years, and the full explanation of terms are outlined in the License Agreement Terms and explained in our Licensing Guide. Once this period is close to expiring, please contact us at clearance@dppmotion.com if you need to extend the license. You can also use our free downloadable watermarked preview files to test whether they work within your video edit timeline, prior to purchase.

How does DPP Motion guarantee the legal safety of its files?
You can only download the high-resolution video clip(s) once you've registered, logged in, agreed to the license agreement terms and completed the secure payment process. Upon purchasing a clip, we monitor usage and follow up on license extensions ahead of term expiry. We also watermark our free downloadable low-resolution preview files.

Website Navigation:

What are the recommended system requirements for viewing the DPP Motion site?
Windows
1.8GHz or faster processor
Microsoft Windows XP with Service Pack 2 or later
512MB or more RAM 1,024x768 or larger display with 16-bit video card
Broadband Internet Connection Adobe Flash Player Plug-in

Mac OS PowerPC G5 or multicore Intel processor
ac OS X v10.4.11 or later 512MB or more
RAM 1,024x768 or larger display with 16-bit video card
Broadband Internet Connection Adobe Flash Player plug-in

What browsers are compatible with this website?
We recommend using the latest version of Google Chrome, for best results on a Mac or PC. Next best is Safari and then Internet Explorer. Our website is currently not compatible with Firefox, but this will be resolved in due course. Please also make sure you have the required Java script functionality. If you do not, you'll be automatically requested by the system to update your settings.

Does my browser need to be able to accept cookies?
Yes, just make sure cookies are enabled, the settings are usually found in the tools menu of your web browser.

How do I search for video?
Searching for stock video using DPP Motion is easy. Simply type in the keyword(s) that relate to what you are looking for, press enter and the results are displayed. A search bar appears at the top of every page, for your convenience. You can narrow down your search using the left side filter menu options that appear on the search results page. Note you must register in order to save or purchase your clips. You don't need to register to do a clip search or download free low-resolution watermarked preview files. We also offer a complimentary research service if you need assistance. We know our footage well and can happily advise you, especially if you're too busy to search yourself.

What is a clip bin and how can I use it?
A clip bin is a project workspace for storing and reviewing stock video clips that you've selected and like. You can also save them for your next login. When you add a clip to a clip bin, it is automatically saved for you. You can also name your clip bin folders and save clips into more than one folder if, for example, you are working on multiple projects. To access your clip bin folders, either click on the clip bin icon, top right of the web page, or go to My Account.

Can I share my clip bin with someone else?
Yes, just select the clip folder you'd like to share, then click on share clip bin', which is the folder icon on the clip bin page.

What can I do from My Account?
Aside from being able to create, edit and share your own custom clip bins, you can also purchase and download high-resolution clips online, direct to your computer at any time of day. You can also adjust your personal details, as well as access information regarding your purchases, purchase history and upcoming order confirmations.

I'm having trouble logging in, what should I do?
Please make sure the Caps Lock key is not on and then try logging in again. Also make sure your cookies are enabled on your browser and that you have activated the required Java script functionality. If you're still having trouble logging in, try restarting your browser again. Otherwise please contact us using the contact form, specify your specific issue and we'll assist you. Or email support@dppmotion.com.

I've forgotten my password, what should I do?
You may request a new password from the login page. A link will be sent to your email enabling you to renew your password. If you still can't access your account (or have forgotten your username), please use the contact form to get in touch with us, or email support@dppmotion.com.

How can I change my personal details?
ll your personal information can be accessed from My Account. Your information is guarded by our privacy policy. To change your personal details, click on Welcome (Your Name)' on top right of page, My Profile to amend details, then click the Save Changes button.

About our Footage:

Do the clips I download have a watermark on them?
Only preview files are watermarked. However, if you purchase and download a video clip, you'll receive the original file without a watermark. What are the limits on preview file downloads? We offer unlimited preview file downloads.

What file formats are available?
Most of our clips are either HD Prores 422 HQ or H.264 file format. Our preview clip format is MPEG4. Note we also offer 4K clips, please contact sales@dppmotion.com for more information. We can send 4K clips via ftp or hard drive delivery, as the files are too large for online download via the website.

Which version is the original?
The highest format available to download will be the original. All other files have been transcoded and/or compressed to offer the option to purchase smaller file sizes and formats. What sizes do your clips come in? Our clips range between 100MB and 800MB. Preview files range from 1MB to 4MB in size.

If I need a clip extended, can you help?
Yes, we offer a pro rata costing for clip extension requests, depending on the availability of that particular clip. Please contact sales@dppmotion.com and our team will be more than happy to assist.

Purchases and payments:

How do I find out the price of a clip?
Once you select your clip of interest, you'll be directed to a clip page where you can calculate the pricing, depending on the licensing type and terms of use of the clip. You can also leave the clip pricing to the end, and use our drop down menu in the shopping cart. Please see our Licensing Guide for clarity on usage and licensing types to ensure you are choosing the right price for your clip. Which currency do you charge in? US dollars for now, however we plan to offer other currencies in the near future, i.e. EUR, GBP and AED.

How do I review my order before purchase, the clips have disappeared from my cart?
Make sure you're logged in first. The contents of your shopping cart will be removed once you proceed to the payment section. Don't worry though, even if you haven't completed your order payment, the clips will still appear in My Orders. You can review them and then click on the Proceed to Payment button to complete you purchase. The clips will be transcoded and then marked as Ready for Download. Transcoding can take up to 3 minutes, but usually takes only around 30 seconds, after which a download button will become available.

How do I purchase a clip?
Simply register online, browse the site, add clips to your shopping cart and proceed to our secure payment portal after agreeing to the License Agreement Terms. You'll be directed to My Order processing page where credit card payment is accepted using either Visa or MasterCard. After payment, you'll be redirected to a download page where you can easily download your clip(s). Please contact us at accounts@dppmotion.com should you require an invoice for your purchase.

Do you offer any discounts?
Please contact us at sales@dppmotion.com for discounts on any bulk purchases. We'd happy to assist. How do you price your clip extensions? On a pro rata basis.

What is your refund policy?
Since we offer free watermarked downloadable preview files for your review, before you purchase, we do not offer refunds. If there are technical issues with a clip you've downloaded, please contact us at support@dppmotion.com and we'll assist you.

How do I print a receipt of my purchase?
Please contact us at accounts@dppmotion.com should you require a receipt for your purchase.

How do you protect my credit card information?
We offer secure payment through 2Checkout. All supplied personal and credit information is transmitted via 2Checkout technology and is encrypted into their payment gateway database and only accessible by those authorised with special access rights to such systems. 2Checkout are required to keep all your information confidential. Please see how your details are protected in the 2Checkout Privacy Policy and our Privacy Policy.

Downloading:

How will I receive the footage once I order and purchase online?
Once you purchase your clip(s) online, you can download them as soon as transcoding is completed. Transcoding can take up to 3 minutes, but usually takes only around 30 seconds, after which a download button will become available. If you'd like to make a bulk purchase, email sales@dppmotion.com and our team will be more than happy to arrange delivery of the clips as soon as possible for you. In which format and codec are my clips delivered? All information about the clip is listed under clip details, related to that specific clip. Most of our clips are either HD Prores 422 HQ or H.264 file format and are all HD (1920x1080) with a 16:9 aspect ratio.

How long will it take to download my purchase?
Directly after purchase, the clips are transcoded and then available for download. Transcoding can take up to 3 minutes, but usually takes only around 30 seconds. Once transcoding is complete, the file will be ready for download. The download speed depends on the speed of your internet connection and size of the files in question. For any download issues, please contact us at support@dppmotion.com and we'll assist you.

How long are the clips available for download?
No limit is currently set. Can I download the same clip more than once? Yes you can. My purchased clip won't open, what should I do? We recommend checking which codec your software supports. You can also use a video converter to convert the clip to the specific codec your software supports. If none of these solutions are working, please feel free to email us at support@dppmotion.com.

Do you also deliver footage ordered on hard drives/via ftp?
Yes, footage on a hard drive can be delivered to you via our courier service depending on your country of residence, and charged accordingly. We can also offer ftp delivery, the speed of which also depends on your internet connection, and will also be charged accordingly.

How long will it take to deliver the footage I ordered, if not purchased via the DPP Motion website?
Depending on your country of residence, it could take 2 to 14 working days. Bulk clips can be delivered on a hard drive and if less than 10 clips, can be offered for online download. We recommend using a dropbox folder.

Contact information: I can't find the answer to my question, how do I get in touch?
Email us at support@dppmotion.com, and we'll get back to you as soon as possible.

How to contact DPP Motion?
For general enquiries: info@dppmotion.com
For sales, special offers or bulk purchase enquiries: sales@dppmotion.com
For research requests: research@dppmotion.com
For customised licensing: clearance@dppmotion.com
For assignment requests: assignments@dppmotion.com
For account queries: accounts@dppmotion.com
For help: support@dppmotion.com
For feedback and suggestions, please fill out our contact page and our team will get back to you promptly.